A consultant in the field of dental practice management, Dr. Steven Eidman currently serves with BestCare Family Dental in Jackson Heights, New York. Dr. Steven Eidman has worked with this practice for more than six years, during which time he has advised on a number of issues regarding common industry practices.
Within the dental profession, referring a patient to another practitioner is not only a common practice, but also governed by the generally accepted industry code of ethics. Dentists are typically expected to refer a patient to another professional whenever that patient’s needs exceed the original practitioner’s qualifications or interest, or when the complexity or depth of the case suggests the involvement of a specialist.
Dentists may also choose to make a referral if another practitioner has access to a piece of equipment needed or preferred to treat a patient in a particular situation. The same may be true of the skills of office staff or the ability to handle a patient with behavioral issues. On a more general level, a dentist may choose to refer a patient if his or her patient roster is full, particularly if the dentist expects the patient to need time-intensive care. Dentists may elect to refer patients for a number of additional reasons as well, each specific to the needs of the dentist and patient.
A graduate of the Intensive Practice Management Program sponsored by Hollander Consultants in Portland, Oregon, Dr. Steven Eidman presently serves as a dental management consultant for BestCare Family Dental in Jackson Heights, New York. In this position, Dr. Steven Eidman consults on staffing and personnel issues, lease negotiation, construction of dental facilities, and the marketing of the practice.
Here are a few of the responsibilities of a dental practice manager.
Managing staff. One of the responsibilities of a dental office manager is hiring and managing staff. These duties may involve coordinating scheduling in the event of illness or employee vacations, providing necessary training, and ensuring that staff is happy so they can concentrate on taking care of patients.
Marketing the practice. Marketing the dental practice involves making positive impressions on both new and existing patients in order to maintain and grow the business. Marketing may encompass everything from advertising to ensuring that the staff is friendly and the office environment is warm and welcoming.
Understanding finances. The dental manager is responsible for understanding the office overhead and how it affects profitability. Managers should also keep track of accounts receivables, new patient referrals, and unpaid insurance claims in order to ensure the financial health of the practice.